Technology Resources

The College of Human Sciences has two central units that provide technical support and services to faculty and staff:

Information Technology (CHS IT Services)

  • Ordering, installation, repair and maintenance of computer equipment in offices and labs
  • Department software, hardware, printer, and accessory purchases
  • Server access
  • IT Consulting: Working with clients to determine needs and solutions

Online and Distance Learning

  • Training and support for course material development
  • Audio/video services
  • Webinar, teleconferences, video conference
  • Online surveys for courses and research
  • Instructional design and consulting

The following are technical services offered by the college and other campus units. If you require a service that is not listed, contact the unit most likely to offer the service to see if it can be provided. Accommodations are based on available resources, time, potential impact, sustainability, and whether the service is already provided by another ISU unit.

Servers, accounts, and file storage

Acquire ISU NetID

Supporting unit: ITS

Contact: Solution Center, 515-294-4000

URL: Online registration form is at Account Services on the Web (ASW)

Note: Must have an ISU student, faculty, or staff ID number in order to get netID. 

NetID password problems

Supporting unit: ITS

Contact: Solution Center, 2515-294-4000, 192 Parks Library

URL: Online registration form is at Account Services on the Web (ASW)

Note: If you call the Solution Center to have your password reset, they will ask you a few questions to verify your identity. Alternatively, go to their office in Parks Library and present a photo-bearing identification card.

AccessPlus support

Supporting unit: ITS

Contact: Solution Center, 515-294-4000, 192 Parks Library

URL: AccessPlus FAQs, Solution Center help form

Note: Log into AccessPlus with your ISU student/faculty/staff card and associated password. This is not the same as your ISU computer netID and netID password. Contact the Solution Center if you need password assistance.

Email support

Supporting unit: ITS

Contact: Solution Center, 515-294-4000, 192 Parks Library

URL: Solution Center help form

Note: For email setup issues, phone the Solution Center. For other issues, complete the online help form.

Storage space for class

Supporting unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

Note: This service takes 1 to 3 days.

General CyBox support

Supporting unit: ITS

Contact: Solution Center, 515-294-4000, 192 Parks Library

CyBox set up for CHS department or unit

Supporting Unit: CHS IT Services

URL: Changegear request form

Software, hardware, and technical support

On-call classroom technical assistance

For Human Sciences maintained classrooms:

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

Note: Online and Distance Learning does not have a technician on stand-by for emergency support, but Ann will assist if she is available.

For ISU centrally maintained classrooms:

Supporting Unit: ITS

Contact: ISU Classroom Services, 515-294-8026 or 294-4000

URL: ISU Classroom Technology

Note: Will assist with problems related to such things as laptop connection to projector and network, audio and video playback, document cameras, data projectors, and monitors/screens.

Purchasing software, computers, accessories

Supporting Unit: CHS IT Services

URL: Changegear request form

Note: All technology related purchases must be routed through CHS IT to be eligible for support. These include software licenses, desktops, laptops, iPads, computer accessories, etc. Questions about departmental licensing can be directed to Jennifer Flugge.

Technical support for office/research computers, peripherals

Supporting Unit: CHS IT Services

URL: Changegear request form

Note: CHS IT will do computer setup and configuration, software installation, hardware and software troubleshooting, virus removal, and assist with hardware repair. Provides assistance with server connections and general instructions about computer use. To be eligible for CHS IT support, the computer must have been purchased by a department or program within the College of Human Sciences for academic use OR purchased by grant money, or other money within a project or program, for academic use. CHS IT does not provide technical support for personal computers or equipment purchased through institutions not affiliated with the college.

Computer lab software information, installation and support

Supporting Unit:CHS IT Services

Contact: Keith Swanson, 515-294-0439

URL: Changegear request form

Note: Contact Keith to discuss special software licensing and installation needs. A list of the software in each lab is provided on the CHS computer labs "Facilities" page. Also see list of ISU licensed software. Some software can be ordered through the ISU Bookstore's Tech CYte service.

Computer and software recommendations for online students

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

URL: Computer and software recommendations for Distance Education

Note: Work through any available computer set up checking routines listed on the linked page. Students should check with course instructor to find out details of course delivery.  This service takes 1 to 3 days.

Headset and web cam recommendations for online students

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

Note: If arrangements for made in advance, Ann can contact your online students to ensure that they have compatible equipment and Internet connections for their online courses that include a webinar component.  This service takes 1 to 3 days.

Equipment compatibility check for online education and conferencing

Supporting Unit: Online and Distance Learning

Contact: Ann Bugler, 515-294-5812

URL: Computer and Software Recommendations for Distance Education

Note: Instructors can arrange with Ann to have an Online and Distance Learning staff member contact your distance education students for audio, video, and connectivity checks before your class begins. Please arrange this at least two weeks before your course begins.