Major: Financial Counseling and Planning
Company/Organization: Office of Student Financial Aid/Student Answer Center
Company/Organization website: https://www.financialaid.iastate.edu/
Advisor/Coordinator Email: firstname.lastname@example.org
I was responsible for...
The Student Answer Center, located on the ground floor of Beardshear Hall, is a one-stop resource for individuals with questions about Iowa State University. Student Answer Center employees provide friendly customer service and assistance to students, families, faculty, staff, and visitors of Iowa State University. The Student Answer Center works in close conjunction with multiple offices across campus to provide assistance with basic inquiries. Other duties include document review in support of the Office of Student Financial Aid and Verification unit.
My greatest accomplishment from this experience has definitely been learning more about how the different offices in Beardshear all work together to create a smooth experience for a customer with financial based questions. I never knew how much work went in to the process of each office, but all the student and full-time employees do their best to give excellent customer service.
My greatest lesson from this experience has to be how to be patient. Financial based questions and concerns are very tough for students and their families, so when I was patient and calm, it helped the student, parent, or family member feel at ease.
Advice for others...
My advice to future students who would take on this role would be to show up to work with a smile every day. I have been in customer service for almost four years now and a smile is the easiest way to set the tone for the day and help shine some light on a dark situation.