Career Connections

Nicole Dehnel

Major: Event Management

Company/Organization: VenuWorks -Iowa State Center
Company/Organization website:
Destination: Ames, Iowa
Timeframe: Spring

Advisor/Coordinator Email:

I was responsible for...
The Banquet Captain directly supervises catered events. This includes the planning, set-up, execution and tear down of all events. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. Banquet Captains also supervises and coordinates activities of part-time banquet servers, bartenders, and occasionally concession staff on a per shift basis. Assists the Catering Managers and Food and Beverage Director with training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

I accomplished...
Becoming a Manager on Duty or also known as a Banquet Captain has been a major accomplishment for myself. I was asked to step up into the position the summer prior to my second year working there. I have grown as a person and as a leader. Becoming a boss teaches you that time management and being organized is very important when working in the food & beverage business. With the position, I gained a responsibility for making sure the events ran smoothly and that my servers were doing their job and doing it well. I think overall the position has helped me grow as a person and be more confident in myself and with the given authority.

I learned...
Lessons I have learned from gaining my Banquet Captain position is to always try to make the client and guest happy. If you are at work, then work hard because it shows your employer that you are a hard worker and committed employee. With gaining a position with authority, you must portray yourself with confidence because you may be the boss of someone who is older than you or has been working there longer than you. Never ask someone to do something that you yourself would not do. Finally, you are going to make mistakes and some events will not smoothly. Stay calm and focus on making the best of the situation and remember the client is always right.

Advice for others...
Advice I have for future students is to not be afraid to try new things/experiences. Try different jobs, different clubs and if you are not happy with your choice of major then change it. College is the time to try new things and if in the end of the four years you still don’t have it figured out, that is completely ok. Overall, find things that you like and immerse yourself in it with no worries of what others think. Put yourself out there.

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