CHS IT Services

Note: The information that follows "exchs" will vary. If this screen appears, and says something other than exchs…, please contact the ITS Solution Center at 294-4000, or online at www.it.iastate.edu/question, and request a HEAT ticket be issued to CHS IT staff.

9. Click Cancel
10. Click Close

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Because Exchange is a Microsoft product, the process of migrating a Mac user to a new exchange server is not as seamless as those using a Windows based PC. Please see the "How do I configure exchange settings on a Mac?" portion of this document for more details.

 
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Part B. Accessing e-mail

The login process to access your e-mail will not change after your mailbox has been migrated. The login process will remain as follows:

Note: The login and password you use to login to email will be the same as you use to login to other Iowa State University services, such as:

• WebCT
• ASW
• Scout
• ADIN

 
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No. The appearance of Outlook, its functionality, and your customized settings will remain unchanged after your mailbox has been migrated.

 
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Yes, Iowa State offers Outlook Web Access (OWA). To access your e-mail through OWA after you have been successfully migrated, follow these steps:

1. Open a  browser and go to the ISU home page, http://www.iastate.edu
2. Click on the Information Technology link.
3. Click on the Outlook Web Access link in the left hand column (now you will be at http://www.it.iastate.edu/owa/ )
4. Click on the Login to Outlook Web Access link.
5. Press enter on the keyboard and the login screen will appear

6. Type your Iowa State netID in the user name field.
7. Type your Iowa State password in the password field.
8. Click OK.

After successfully logging in, OWA will open to your Outlook Inbox.

Links to the ISU Outlook Web Access site can be found on the CHS Computer Services page, http://www.hs.iastate.edu/it/, and on the ISU Index, under "O," http://www.it.iastate.edu/owa/.

 
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Part C. Common Issues

If you are experiencing excessive amounts of spam after being migrated, see the following link for instructions from ITS on how to decrease spam in your inbox:

• http://www.it.iastate.edu/pub/gag322/gag322.html

Note: In the above link, please follow the instructions listed in sections 2.4, 3.3, and 4.3

 
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Your PDA/Palm communicates with the exchange server using Outlook Web Access. In order to continue to receive e-mail updates through your PDA or Palm after a successful migration you will need to reconfigure your device. Details on configuring your device are as follows:

Palm:

Launch the Versamail program on your Palm device.

1. Click the Application Menu button. (On Treo 650 smartphones this button is located above the Mail icon.)
2. Select the Accounts menu then choose Account Setup from the menu.
3. Click New to create a new account.
4. Once the new account wizard launches, enter your netID for Account Name.
5. For Mail Service select Exchange ActiveSync from the drop-down menu.
6. Click Next.
7. Enter your ISU netID password and click Next.
8. Enter your e-mail address: netid@mail.adp.iastate.edu.
9. In the Mail Server field enter exchange.iastate.edu and click Next.
10. Click Test Settings. You'll need to be connected to the Internet to perform this function.
11. You should then receive a message that says the Calendar items in your device will be deleted to prevent duplicates. Select "Yes" to proceed if you've already backed up calendar items that are stored on your device. Click "No" if you need to back up your calendar information.
12. Click Done and then click OK.
13. Click Sync to start downloading your e-mail and calendar items from the server to your Palm device. Note: All of your calendar items will be deleted from your device when you perform your first sync in Exchange ActiveSync mode. Make sure you've backed up all calendar, contact, and mail items on your device before performing this sync.

Windows Mobile:
Creating a Partnership

1. Select Standard partnership.
2. Click Next.
3. Select Synchronize with Microsoft Exchange Server and/or this desktop computer.
4. Click Next.
5. Type exchange.iastate.edu in the Enable synchronization with server window.
6. Check This server uses an SSL connection.
7. Type the username, password, and domain (iastate).
   1. If your phone has already been set up this should be added automatically.
   2. Check Save Password.
8. Click Next.
9. Select the information you would like synchronized wirelessly.
10. Click Next.
    Note: The settings button allows you to select advanced settings such as downloading attachments, limiting message sizes, and choosing the amount of weeks you wish to synchronize for calendar.
11. Choose additional information to synchronize under Select Synchronization Settings,
12. Click Next.
13. Click Finish.

Setup is now complete and you can perform synchronization from your device by selecting ActiveSync and Sync. Synchronization can be set to run on a schedule by going to the ActiveSync Options on your device and configuring it there, or by clicking Options in the desktop ActiveSync while your device is cradled and going under the schedule tab.

 
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