Technology Resources

The College of Human Sciences has two central units that provide technical support and services to faculty and staff:

Information Technology (CHS IT Services)

  • Ordering, installation, repair and maintenance of computer equipment in offices and labs
  • Electronic file storage
  • Server access

Online and Distance Learning

  • Training and support for course material development
  • Audio/video services
  • Videoconferencing, teleconferencing, online surveys and ballots

The following are technical services offered by the college and other campus units. If you require a service that is not listed, contact the unit most likely to offer the service to see if it can be provided. Accommodations are based on available resources, time, potential impact, sustainability, and whether the service is already provided by another ISU unit.

Servers, accounts, and file storage

Acquire ISU NetID

Supporting unit: ITS

Contact: Solution Center, 294-4000

Cost: None

Time: 10 minutes

URL: Online registration form is at Account Services on the Web (ASW)

Note: Must have an ISU student, faculty, or staff ID number in order to get netID. New netIDs will not be recognized by WebCT until the day after they have been made.

NetID password problems

Supporting unit: ITS

Contact: Solution Center, 294-4000, 192 Durham Hall

Cost: None

Time: 10 minutes

URL: Online registration form is at Account Services on the Web (ASW)

Note: If you call the Solution Center to have your password reset, they will ask you a few questions to verify your identity. Alternatively, go to their office in Durham and present a photo-bearing identification card.

AccessPlus support

Supporting unit: ITS

Contact: Solution Center, 294-4000, 192 Durham Hall

Cost: None

Time: 10 minutes

URL: AccessPlus FAQs, Solution Center help form

Note: Log into AccessPlus with your ISU student/faculty/staff card and associated password. This is not the same as your ISU computer netID and netID password. Contact the Solution Center if you need password assistance.

Email support

Supporting unit: ITS

Contact: Solution Center, 294-4000, 192 Durham Hall

Cost: None

Time: Varies based on support needed

URL: Solution Center help form

Note: For email setup issues, phone the Solution Center. For other issues, complete the online help form.

Get U drive access

Supporting unit: CHS IT Services

Cost: None

Time: 1-3 days

URL: U drive request form

Note: U drive request form is for adding a folder or establishing access to a folder on the U drive. When you click the link to the form, you are asked to authenticate your identity by entering your netID and password.

Increase P drive space

Supporting unit: CHS IT Services

Cost: $1/month/gb (in 5 gigabyte increments only)

Time: 1-3 days

URL: P drive request form

Note: College faculty and staff each receive 5gb of server space for free. Use the form if you require additional space. When you click the link to the form, you are asked to authenticate your identity by entering your netID and password. Enter an account number to bill and specify how much extra space you want.

Get administrative access to your office computer

Supporting unit: CHS IT Services

Cost: None

Time: 1-3 days

URL: Local Administrative Privileges form

Note: Click the link to the form. Authenticate your identity by entering your netID and password. Explain why you need administrative rights and enter the computer’s service tag number.

Storage space for class videos

Supporting unit: ODEET

Contact: Ann Bugler, bugler@iastate.edu, 294-5812

Cost: No fee for class materials.

Time: 1-3 days
Note:

Software, hardware, and technical support

On-call classroom technical assistance

For Human Sciences maintained classrooms:

Supporting Unit: ODEET

Contact: Ann Bugler,bugler@iastate.edu, 294-5812

Cost: None

Time: ASAP, if available

Note: ODEET does not have a technician on stand-by for emergency support, but Ann Bugler will assist if she is available.

For ISU centrally maintained classrooms:

Supporting Unit: ITS

Contact: roomhelp@iastate.edu, 294-8026 or 294-4000

Cost: None

URL: ISU Classroom Technology

Note: Will assist with problems related to such things as laptop connection to projector and network, audio and video playback, document cameras, data projectors, and monitors/screens.

Purchasing software, licenses

Supporting Unit: ISU Bookstore - Tech Cyte, 294-8357, techcyte@iastate.edu

Cost: None

URL: Departmental Software Licensing Titles and Cost List

Note: Questions about departmental licensing can be directed to Heather Dean, 294-0237, hdean@iastate.edu.

Software installation for office/research computers, peripherals

Supporting unit: CHS IT Services

Cost: None

Time: Varies based on support needed

URL: HEAT request form

Note: List of ISU licensed software. Some software can be ordered through the ISU Bookstore’s Tech CYte service. Complete a HEAT ticket for assistance installing software. To install software yourself, you will need to have local administrative privileges right for your computer. To request this, complete the Local Administrative Privileges form. To be eligible for CHS IT support, the computer must have been purchased by a department or program within the College of Human Sciences for academic use OR purchased by grant money, or other money within a project or program, for academic use. CHS IT does not provide technical support for personal computers or equipment purchased through institutions not affiliated with the college.

Purchasing computers

ISU Bookstore - Tech CYte Unit

Supporting Unit: ISU Bookstore - Tech Cyte, 294-8357, techcyte@iastate.edu

Cost: None

URL:

Note: To place an order for a computer, a quote (or proposal) must be created from the desired vendor. Links to Dell and Apple computer vendors are listed on the TechCYte web page. Save the quote and either print the completed quote or take note of the quote number. Without this number, Tech CYte cannot place the order without reconfiguring the system and contacting you to approve the configuration.

Please work with your departmental coordinator when creating equipment orders. For more information, see computer configurations.

Technical support for office/research computers, peripherals

Supporting Unit: CHS IT Services

Cost: None

Time: Varies based on support needed

URL: HEAT request form

Note: CHS IT will do computer setup and configuration, software installation, hardware and software troubleshooting, virus removal, and assist with hardware repair. Provides assistance with server connections and general instructions about computer use. To be eligible for CHS IT support, the computer must have been purchased by a department or program within the College of Human Sciences for academic use OR purchased by grant money, or other money within a project or program, for academic use. CHS IT does not provide technical support for personal computers or equipment purchased through institutions not affiliated with the college.

Temporary Computer Loaner Policy

Supporting Unit: CHS IT Services

Contact: CHS IT Director, Sly Upah, email: chs-loaner@iastate.edu

Cost: None

Time: None

Note: Requests for temporary loaner computers will be directed to and evaluated by the IT Director. Availability of spare computers and parts as well as basis of need will be taken into account. Option to purchase may be discussed. Once a request is approved, a HEAT ticket will be generated for deployment.

Technical support for lab computers and printers

Supporting Unit: CHS IT Services

Contact: Keith Swanson, chslabs@iastate.edu, 294-0439

Cost: None

Time: Varies based on support needed

URL: HEAT request form

Note: On-duty lab monitors can provide general assistance with software and hardware. Contact Keith to discuss special software licensing and installation needs.

Computer lab software information, installation and support

Supporting Unit: CHS IT Services

Contact: Keith Swanson, chslabs@iastate.edu, 294-0439

Cost: No charge for CHS instructors

Time: Varies based on support needed

URL: HEAT request form
Note: Contact Keith to discuss special software licensing and installation needs. A list of the software in each lab is provided on the CHS computer labs “Facilities” page. Also see list of ISU licensed software. Some software can be ordered through the ISU Bookstore’s Tech CYte service.

Computer and software recommendations for online students

Supporting Unit: ODEET

Contact: Ann Bugler, bugler@iastate.edu, 294-5812

Cost: None

Time: 1-3 days

URL: Computer and software recommendations for Distance Education

Note: Work through any available computer set up checking routines listed on the linked page. Students should check with course instructor to find out details of course delivery.

Headset and web cams recommendations for online students

Supporting Unit: ODEET

Contact: Ann Bugler, bugler@iastate.edu, 294-5812

Cost: None

Time: 1-3 days

URL:

Note: If arrangements for made in advance, Ann can contact your online students to ensure that they have compatible equipment and Internet connections for their online courses that include a webinar component.

Equipment compatibility check for online education and conferencing

Supporting Unit: ODEET

Contact: Ann Bugler, bugler@iastate.edu, 294-5812

Cost: None

Time: Varies with size of class

URL: Computer and Software Recommendations for Distance Education

Note: Instructors can arrange with Ann to have an ODEET staff member contact your distance education students for audio, video, and connectivity checks before your class begins. Please arrange this at least two weeks before your course begins.